User Terms and Conditions

These Terms and Conditions describe the rules for using Supraplay Casino and the responsibilities that apply to us and to you as an account holder. Please read them before registering, depositing or playing. By using the platform, you agree to follow these terms and any specific rules shown for a game or promotion.

Account responsibilities

You may hold one account only. Accounts must not be shared, and registration is limited to one account per user, IP address, computer and household. You are responsible for keeping your login details secure and for activity carried out through your account. Contact support if you believe someone else has gained access. Third-party payments are not permitted: payment methods must be held in your own name.

We may restrict or suspend an account while we review suspected duplicate accounts, unauthorised use or a breach of these terms. After 12 consecutive months of inactivity, a monthly administration fee of £10, or the smaller remaining balance, may apply.

Eligibility and verification

You must be at least 18 years old, or older if the legal gambling age where you live is higher. You must also be permitted to use the platform from your location. We may ask you to verify your identity and payment details. If requested, you have two weeks to complete verification. Checks may include identification, proof of address, payment documents or a live verification step. Account access, deposits or withdrawals may be restricted until required checks are complete.

Acceptable use and responsible play

Use your account only for lawful, personal activity. Do not use another person’s account or payment method, or use a VPN to bypass game-provider restrictions. We may review activity that appears to breach these rules and take appropriate account action.

Daily, weekly and monthly deposit, loss and wagering limits are available, alongside session limits, cooling-off and self-exclusion options. Cryptocurrency deposits are not covered by the personal deposit-limit tool. If you need help applying a restriction, contact support.

Bonuses and promotions

Promotions have their own eligibility, wagering and expiry rules. Read the applicable terms before opting in. Only one bonus may be active at a time. Standard deposit bonuses and free-spin winnings require 40× wagering, unless the relevant offer states otherwise. The usual maximum bet while using a bonus is £5. Game contributions differ, and withdrawing before completing wagering forfeits the unfinished bonus and its associated winnings. We may remove a bonus if its terms are not met.

Deposits and withdrawals

The minimum GBP deposit is £20 and the minimum GBP withdrawal is £10. Deposit and withdrawal methods, transaction limits, processing times and any charges depend on the method selected. Deposits must be wagered 3× before withdrawal. Standard withdrawal limits are £4,000 per day, £16,000 per week and £50,000 per month, subject to any applicable exceptions. We may carry out identity, payment and activity checks before processing a withdrawal.

Dispute resolution

If you have a question or dispute about your account, contact support with the relevant details so we can review it. Disputes are subject to arbitration in Cyprus under the Cyprus Civil Procedure Rules.

Changes to these terms

We may update these Terms and Conditions. The current version will be made available on the platform. Please review it when you use your account, particularly before depositing or taking part in a promotion. If you do not agree to updated terms, you should stop using the platform and contact support about your account.