Player Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Supraplay Casino services. It describes the types of data we gather, why we process that data and the measures we take to keep your information safe. We aim to be clear about your privacy choices and how you can manage your data.

Types of data we collect

Personal data

When you register or use our services we may collect personal information such as your name, date of birth, email address, phone number, postal address and identity documents where verification is required. We also record account credentials and contact preferences.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers and pages visited. This helps us deliver and secure the service and diagnose technical issues.

Transactional data

We record deposits, withdrawals, bets, game activity, payment method details and transaction history. Transactional data is used to operate your account and comply with payment and fraud-prevention requirements.

How we use your information

We use personal and technical data to create and manage accounts, verify identity, process payments, provide customer support and detect fraud. Transactional data is used to maintain account records and to meet legal and financial obligations. With your consent we may send marketing messages; you can withdraw consent at any time.

Data protection and storage

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. Access to personal data is restricted to authorised staff and third-party providers who perform services on our behalf. We retain information only as long as necessary to provide the service, to meet legal obligations and to resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies for site functionality, analytics and personalised content. Some cookies are session-based and expire when you close your browser; others are persistent. You can manage cookie preferences via your browser settings and through our cookie banner. Disabling certain cookies may affect site performance.

Information sharing and third parties

We may share data with service providers who support payments, identity verification, analytics, customer support and hosting. We may also disclose information when required by law or to protect our rights. Where data is transferred outside the UK we use contractual safeguards and other appropriate protections.

Your rights

You have rights to access, correct, restrict or delete your personal data and, where applicable, to request data portability or object to certain processing. To exercise these rights or ask questions about your data contact [email protected]. We will respond in accordance with applicable data-protection requirements.

Privacy policy changes

We may update this policy to reflect changes in our practices. Material changes will be posted on our site and, where appropriate, notified by email. Please review this page periodically to stay informed about how we protect your privacy.