Responsible Gambling Policy

We are committed to safer gambling and to helping you keep play under control. Our aim is to provide clear tools and guidance so you can enjoy the site responsibly, stay safe with your account, and make informed choices about how you play. If you ever need help adjusting your settings or taking a break, our support team is available through live chat and the Help section in your account.

Player protection principles

We put player safety first by offering practical controls, easy access to support and ongoing monitoring for signs of harm. We expect players to gamble only with disposable income and to use the available tools to manage frequency and spend. We will act on evidence of potentially harmful play and can work with you to reduce risk or close an account on request.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you can add to your account. Limits apply immediately when reduced; any request to increase a limit will require confirmation by email and the expiry of the previous limit period before the change takes effect. Cryptocurrency deposits are not included in the deposit-limit tool.

Loss limits

Loss limits let you cap net losses over a chosen period. These limits are calculated against deposited funds and can be adjusted using the same process as deposit limits. Reductions take effect straight away; increases require confirmation and a waiting period.

Time and session limits

Set session limits to enforce automatic logouts after a fixed period of play. You can also impose daily or weekly play-time caps. If you prefer a short break, use an account break to pause deposits and promotions while still allowing withdrawals.

Cooling-off and self-exclusion

Cooling-off blocks deposits and promotional offers for a set period while allowing access to withdrawals. Self-exclusion disables account access and promotions for a fixed or indefinite period. If you self-exclude and wish to withdraw any remaining balance, contact our support team who will assist with the process.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, increasing deposit frequency, borrowing to gamble, neglecting other responsibilities, or hiding play from family or friends. If you recognise any of these signs in yourself or someone you care about, consider using our controls or seeking external support.

Tips for maintaining control

Practical steps include setting firm deposit and loss limits, scheduling regular breaks, removing stored payment details, sticking to a personal budget, and avoiding gambling when tired or stressed. Use our session timers and limit tools to make these habits automatic.

Professional help and support organisations

If you need further support, contact GamCare, Gamblers Anonymous or Gambling Therapy for confidential advice and treatment options. For immediate assistance with account restrictions or to discuss safer gambling settings, reach out to our support team via live chat or the Help section in your account.