Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Reach us by live chat, phone or email for quick answers, payment enquiries and account checks. For complex cases we’ll follow up by email. Use the convenient communication channels below to open a support ticket, request a payout review or send feedback to our team.
| Department | Contact |
|---|---|
| Customer support | [email protected], +44 20 7946 2851 |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 161 483 7290 |
| Working hours | Mon–Fri, 09:00–18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues or situations requiring explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account information to avoid delays. Attach documents as PDFs or images where applicable.
Contact Form
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. More complex issues, such as identity checks, payment investigations or account appeals, may take longer depending on the case and any third-party checks required. We'll keep you updated by email and live chat until the issue is resolved.
Feedback
Have an idea or suggestion for improving the website? Share your feedback with our support team through live chat or email. We review every comment carefully and use your insights to help improve our service, website features and overall player experience. Your feedback helps us understand what is working well and where we can make useful changes.